Printco Signs

Returns & Cancellation Policy

To give you the best printing experience, Printcosigns has policies regarding returns and cancellations. Below are some answers to frequently asked questions about returns, cancellations, and more.

Returns Policy

Note: Custom orders cannot be returned.

• Customer Care: We always care about your satisfaction. If you are disappointed with your order, please contact our customer service staff.
• Defective Goods: If the product is defective, you can request a refund or reprint for up to $250 or the amount you paid. (whichever is less)
• File: Usually you would need to e-mail some photos of the defect or send the item back to the customer care department for evaluation.

Note : All rules are subject to revision without prior notice.

Cancellation Policy for Orders

Orders can’t be cancelled when they are “In Production.” So, for those orders that are in that status, any cancellation request for it will not be possible. However, cancellations remain open for orders in a pre-production phase with conditions applied as follows:

•  Same Day Cancel: Same-day cancellations until 6 pm EST will be accepted and returned with the full amount that was used or could be used towards store credit for later purchases.
• Orders over $250: All orders over $250 incur a penalty amount to cancel equal to 5% of the total order value.

Color Accuracy Policy

While we do our best to print your colors as perfect as possible, an acceptable amount of variation is unavoidable. Keep in mind the following:

It cannot guarantee that color matching on any printed product will be accurate because the technology has not yet fully matched what you see on your screen. Printcosigns can’t be liable for any final product where the prints don’t match the on-screen preview.

No Color Reprints: This we will not print- minor color shifts. Our screen proofs will accurately represent all image to text size ratios but we cannot guarantee color density.

No Liability for Mistakes

• Printcosigns holds no responsibility for errors in the final print due to:
• Typographical, punctuational or grammatical errors
• Images and graphics are of poor resolution
• File specifications are incorrectly detailed
• Wrong option selection (size, quantity, finish, etc.)
• Colors chosen in Pantone or RGB which differed from what was printed in CMYK
• Misspelled fonts or duplicate orders
• Ensure all files and order information are correct before submitting them to us for printing.

Print Turnaround Time

Our print turnaround time is effective as soon as we have received your print-ready files, approval of our proof, and receipt of full payment.

• Print-Ready Files: If the files we receive are not print-ready, the time remains the same when we receive the correct files.
• Claims: Any claims for products will have to be made within 24 hours after the receipt of your finished order.

Ownership & Privacy

• Sample Application: All printed productions are copyright Printcosigns. Sure, we will take these free samples, but we won’t hand them out in any way without first getting your consent.
• Advertising Use: Any images or other materials that we have of you will never be used in any advertising without first receiving your permission in writing.

Dedicated Customer Support

Our customer support team is always here for you with all your questions and concerns. Friendly and experienced, they are up and ready to answer anything you need answers to.

Support Hours: Monday to Friday, 8:00 a.m. to 7:00 p.m.

Phone: 804-552-3430

Email: info@printcosigns.com